The Office of Consumer Protection Board (OCPB) has summoned “Ma Tak” and “Pa Beer” to provide information tomorrow. Meanwhile, a pregnant woman carried promotional items and gold back to the store after traveling by bus from Chiang Mai. Additionally, the police chief of Nimit Mai Station noted that the store will continue to buy back gold until they run out.
On September 26, the ongoing situation at Ma Tak’s gold shop saw many customers returning gold and promotional items for the third consecutive day. Some had waited from early morning to ensure a place in line, and the police were present to assist with traffic control.
Ms. Siriporn, 40, who is 2 months pregnant, journeyed over nine hours to return numerous items bought previously, including eight Pi Xie statues costing around 31,614 THB. She initially felt positively about her purchases but became disillusioned upon discovering the promotional items were of low value. Siriporn expressed concerns over physical stress due to the items’ weight impacting her pregnancy.
Although she managed to get a full refund for the gold, she received only 740 THB for a statue she chose not to sell. Siriporn stated she would no longer trust the shop, voicing disappointment in Ma Tak for not directly addressing customer grievances and emphasizing the need for proper consumer trust in the business.
Later, at 1:30 PM, the police chief reported two customers filed complaints regarding their gold transactions, detailing attempts to return gold jewelry at significantly lower values than paid. The shop agreed to buy back gold until customers stop returning items, processing around 300 transactions daily, extending operational hours as needed for additional clients.
The OCPB representatives visited Ma Tak’s shop to deliver a summon for the company’s board to explain their practices on September 27. If they fail to attend, legal action may ensue. The shop’s manager committed to sharing the summon details with Ma Tak and Pa Beer, who assured they would respond accordingly.
A group of affected customers plans to submit complaints to a government minister later today.
(Follow all news across Thailand here)
This article was rewritten from a Thairath’s news article.
